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Post by daluz on Dec 6, 2023 18:27:44 GMT -5
Mrs Daluz and I are remodeling the house. This has been somewhat a pain in the ass but since I've got some construction background and as her kids are in the trades it's been manageable.
We bought new appliances, a stackable washer/dryer and a refrigerator. Thought it silly I needed installation "specialist" to set them up or it would void the warranty but whatever.
The washer/dryer was no drama. However the fridge guy said because my washer/dryer is in the same space...like three feet away...the heat given off the dryer would void the warranty and recommended we move the fridge to the living room, I kid you not.
I foolishly asked him about the heat giving off from the oven and stove top. He related that would be an issue as well. I asked him how many fridges he has installed in a separate climate controlled room and I got a stupid look and he left.
I had to call the Samsung internal customer service line, who then had to speak with the local Éxito Samsung dudes and explain that the fridge could be installed in a kitchen, simply allow about 4-5" all around, like is says in the instructions.
So, this was my day, all day. So apparently we are going to have the junk installed tomorrow at 1400ish. We'll see.
So, this was by far the stupidest thing I have run into during my house remodel. Be well!
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Post by scumbuster on Dec 7, 2023 8:43:48 GMT -5
The instillation guys just make it up as they go. It would be funny if it wasnt so sad..
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Post by mudd on Dec 7, 2023 11:16:29 GMT -5
i believe it.... some colombians are soo clueless, more so in construction... and the crap that comes out of their mouth.. i just look at them and think " are you really that stupid? " .. building a house here... i have seen it all
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Post by wildstubby on Dec 7, 2023 11:34:55 GMT -5
I think it was Goebbels that said: "If you repeat a lie often enough, people will believe it, and you will even come to believe it yourself."
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Post by daluz on Dec 7, 2023 13:16:57 GMT -5
Update. Éxito sends in another guy...same issue. He continues to explain it is because Neiva is so hot.
I show him the four AC units, the ceiling insulation, the really large solar extractor attic fan however he is clueless.
So I ask why sell these Samsung fridges here in Neiva if Neiva is so hot? No answer.
Based on experiences with supposed warranties here in Colombia, I'm going to just install the damn thing myself and the warranty be damned.
Our previous fridge, 15 years old, had a warranty and it broke down twice and nothing was covered by the warranty for "reasons".
The clown did mention how we could buy an additional warranty to protect the fridge, so I suppose he let the cat out of the bag with that statement.
Odd how one needs a specialist to connect a water line and plug in a fridge.
Just to vent and make myself feel better, I'll do a United Nations thing and "write a strongly worded letter" to Samsung and leave it at that. Be well.
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timito
Junior Member
Posts: 30
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Post by timito on Dec 10, 2023 12:51:42 GMT -5
I sympathize completely. Warranties here are a complete waste of time. Pretty much everywhere, anymore. They are for window dressing and marketing purposes. It doesn't matter what they say on paper--each company has a differing level of customer service, approvals and response time. I don't even bother to fill- out and return the forms anymore and I sure don't need the "experts" to install a refrigerator or washer.
For me, it's become "pay and pray".
I hope your letter gives you some satisfaction.
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Post by daluz on Dec 10, 2023 13:24:44 GMT -5
Timito
"For me, it's become "pay and pray".
Just so you know, I will be stealing this line. Thanks for the chuckle.
Be well!
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